A British multinational retailer with 32 million customers across the world known for award-winning food, clothing and homeware. With more than 1,400 stores across 57 countries and over 50 international websites.

REQUIREMENT
The British multinational retailer required a third party to complete supply chain audits to establish:

• An audit of delivery accuracy to each store
• Checks of perishable items with minimum life
• An audit of picking accuracy
• Checks from supplier and at store

SOLUTION
The British multinational retailer partnered with RGIS to complete the following:

• Create bespoke auditing reports
• Samples of deliveries (5%) being checked for pick accuracy
• Perishable items being checked and logged if out of date or about to expire
• Audits being conducted of vendor deliveries to stores

RESULTS
The British multinational retailer found by outsourcing their supply chain audits to RGIS:

• Better product availability for customers
• Reduction in shrink from vendor to store
• Less out of date perishables
• Labour savings in-store as checks were done prior to products arriving at-store