A British multinational retailer with 32 million customers across the world known for award-winning food, clothing and homeware. With more than 1,400 stores across 57 countries and over 50 international websites.
REQUIREMENT
The British multinational retailer required a third party to complete
supply chain audits to establish:
- An audit of
delivery accuracy to each store
- Checks of
perishable items with minimum life
- An audit of picking accuracy
- Checks
from supplier and at store
SOLUTION
The British multinational retailer partnered with RGIS to complete the following:
- Create
bespoke auditing reports
- Samples of deliveries (5%) being checked for pick accuracy
- Perishable items being checked and logged if
out of date or about to expire
- Audits being conducted of vendor deliveries to stores
RESULTS
The British multinational retailer found by outsourcing their supply chain audits to RGIS:
- Better
product availability for customers
-
Reduction in shrink from vendor to store
- Less
out of date perishables
- Labour savings in-store as checks were done prior to products arriving at-store
Related Service: Supply Chain Audit