medical device manufacturer, a provider of life-saving
technology for conditions such as
atrial fibrillation and arrhythmia was experiencing some growing pains. Acquisitions resulted in
rapid expansion and a mixing of corporate cultures. Previously, audits had always been
completed internally with the customer’s own staff.
RGIS teams got to work
determining the cause of the post-acquisition problems. RGIS determined that
ineffective tracking and inconsistent data entry were the main causes of the customer's issues.
RGIS designed a
specialised certification program, utilising
healthcare inventory specialists across the country.
central RGIS scheduling team and a single point of contact resulted in
efficient and organised audits.
By shifting away from an in-house approach, the client was able to
solve inventory tracking problems. The process became
more efficient, and employees were able to stay focused.